Refund policy
Shipping and Return Policy
Welcome to Cavalli Veloci! We're delighted to provide you with exceptional service and products. Please read the following information regarding our shipping and return policies.
Shipping Policy:
-
Order Processing Time: All orders are meticulously crafted in-house to ensure the highest quality. Please allow us up to one week to process your order before shipment. During peak seasons or holidays, processing times may vary, and we appreciate your patience.
-
Shipping Methods: We offer several shipping options to accommodate your needs. The available shipping methods and estimated delivery times will be displayed at checkout. Please note that delivery times may vary depending on your location and the shipping method selected.
-
Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs for your order during the checkout process before finalizing your purchase.
-
International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.
-
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
-
Shipping Address: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Return Policy:
As a part of our commitment to maintaining the highest standards of quality and hygiene, we do not accept returns on items once they have been shipped. We strive to ensure that all products leaving our warehouse are in pristine condition and meet our stringent quality control standards.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue promptly.
Contact Us:
If you have any questions or concerns regarding our shipping and return policies, please don't hesitate to contact our customer service team via email at CavalliVelociStable@gmail.com. We are here to assist you!